What Is Continuous Quality Improvement?

Continuous quality improvement (CQI) is an ongoing process for achieving measurable improvement. It is a proven technique for increasing efficiency and productivity, increasing participant and stakeholder satisfaction, building employee morale, and improving outcomes. CQI connects everyday work with results.

This presentation defines quality improvement, describes what it can do for you, explains the difference between quality assurance and quality improvement, shares guiding principles and questions, and introduces the Plan-Do-Study-Act cycle.